Welcome to the TixGiving Partner Beta

What TixGiving is

TixGiving is a nonprofit ticket donation clearinghouse operated by TixGiving Foundation Inc. (EIN 33-4094834), a 501(c)(3). Donors submit unused event tickets for review. After review, approved ticket opportunities may be routed to verified nonprofit partners who connect them to the communities they serve.

TixGiving is not a ticket marketplace. We do not buy, sell, or resell tickets.

What partners can do

• View ticket opportunities assigned to your organization
• Help identify appropriate recipients
• Track delivery and acceptance status
• Report issues with a donation or delivery
• Confirm impact after an event

How a ticket opportunity moves through TixGiving

1. A donor submits ticket details, source, transfer method, and proof of ownership.
2. TixGiving reviews the donation for completeness and trust signals.
3. If approved, TixGiving may assign the opportunity to a nonprofit partner.
4. The partner helps route the tickets to a recipient.
5. Delivery is tracked, the recipient confirms access, and documentation is issued where appropriate.

Status definitions

These labels mirror what you will see in your partner dashboard.

Pending review

Donation submitted, not yet reviewed by TixGiving.

Approved

TixGiving has reviewed the donation; it may be allocated to a partner.

Assigned to your organization

Your partner org is the designated distributor.

Pending delivery

Recipient identified, delivery not yet completed.

Delivered / Transferred

Tickets handed off to the recipient via the chosen method.

Accepted / Claimed

Recipient has confirmed they received and can use the tickets.

Issue reported

Something is wrong; TixGiving is reviewing.

Completed

Event has passed and outcome has been recorded.

Your responsibilities as a partner

• Provide accurate recipient information when requested.
• Do not promise tickets to a recipient before the allocation is Delivered, Transferred, or Accepted.
• Report issues quickly through the dashboard or by emailing help@tixgiving.org.
• Confirm whether tickets were received or used when TixGiving asks.
• Keep recipient contact info confidential and only use it for the assigned ticket opportunity.

What partners should not do

• Do not share, post, screenshot, or forward barcodes or claim links outside the assigned recipient.
• Do not re-list or resell donated tickets in any form.
• Do not contact donors directly. TixGiving handles donor communication.
• Do not make public claims about ticket availability before allocation.

Support

• General questions: help@tixgiving.org
• Partner-specific questions: reply to your approval email.
• Signup or login issues: email help@tixgiving.org with your organization name, contact name, and a short description of the issue.