Contact Us
Have questions about donating tickets or becoming a partner? We'd love to hear from you.
Response Time
1-2 business days
Show night issues: same day
Send Us a Message
Who to contact for what
- Donating tickets: questions about transferring tickets, mobile transfers, PDFs, or what we can accept.
- Receipts and tax documents: missing acknowledgment letters or tax receipts. You can also re-send them yourself from the receipt lookup page.
- Nonprofit partnerships: applying to receive donated tickets, or questions about an application already submitted.
- Venues, teams, and companies: bulk or recurring ticket donations from an organization rather than an individual.
- Event-night problems: a ticket that will not scan or transfer. These are handled the same day.
Before you write to us
Many questions are answered faster elsewhere: the help center covers the common ones, the ticket donation FAQ explains what we accept, the receipt lookup re-sends your donation documents, and the tax information page covers substantiation and valuation.
What we cannot help with
We cannot tell you what your donated tickets were worth. Federal rules place valuation on the donor, and TixGiving Foundation does not appraise donations. We also do not sell tickets or distribute them directly to individuals: donated tickets are placed with vetted 501(c)(3) partner organizations, which decide who in their community receives them.
TixGiving Foundation Inc. • EIN: 33-4094834
501(c)(3) Tax-Exempt Charitable Organization